Refund and Returns Policy – Flexicart LLC
Effective Date: March 2, 2025
At Flexicart LLC, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the policies outlined below.
1. Return Eligibility
We accept returns for most items within 30 days of delivery. To be eligible for a return:
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The item must be unused, unopened, and in its original packaging.
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The product must include all original accessories, manuals, and tags.
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Items must be returned in the same condition as received.
2. Non-Returnable Items
Certain products are not eligible for returns due to hygiene and safety concerns, including:
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Beauty & Personal Care Products (e.g., skincare, makeup, grooming items)
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Electronics once activated or registered
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Items marked as “Final Sale” or “Non-Returnable”
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Gift cards & digital products
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Perishable goods
3. Return Process
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Initiate a Return: Contact our support team at info@flexicartllc.com with your order number and reason for return.
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Approval & Instructions: Our team will review your request and provide return shipping details.
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Ship the Product: Securely pack the item and send it to the provided return address.
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Inspection & Refund: Upon receiving the product, we will inspect it and process your refund within 7-10 business days.
4. Refund Policy
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Approved returns will be refunded to the original payment method.
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Shipping fees are non-refundable, unless the return is due to an error on our part.
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If the returned item does not meet our return criteria, we may reject the return and send it back at your expense.
5. Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Provide:
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Clear photos of the product and packaging
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Order details and a brief description of the issue We will either send a replacement or issue a full refund at our discretion.
6. Order Cancellations & Modifications
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Orders can be canceled within 12 hours of placement if they have not yet been processed.
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Once an order has been shipped, it cannot be modified or canceled.
7. Marketplace Orders (Amazon, eBay, Walmart, etc.)
If you purchased our products via Amazon, eBay, or Walmart, their respective return policies will apply. Please refer to their guidelines and initiate the return directly through their platform.
8. Contact Us
For any return or refund inquiries, reach out to us: 📧 Email: info@flexicartllc.com
📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
We appreciate your business and are committed to providing you with the best shopping experience!